Subscription, Cancellation and Refund Policy
1. Monthly plans
| Plan | Pedicure chairs | Monthly price |
|---|---|---|
| Lite | 1–3 | $9.99 |
| Essential | 4–8 | $19.99 |
| Professional | 9–15 | $34.99 |
| Premier | 16–20 | $54.99 |
Prices are in U.S. dollars and do not include taxes. We will add and collect taxes when legally required. There is no custom or unlimited-chair plan. If a salon has more than 20 active pedicure chairs, the Service is not currently available for that establishment unless we later publish another standard plan.
If we later offer an annual subscription, its total price, discount, billing date, and renewal period will be displayed before purchase. This Policy applies to annual subscriptions except where the checkout disclosure says otherwise.
2. Automatic renewal authorization
By completing checkout, you authorize recurring charges to the payment method you provide at the price and frequency shown at checkout, plus applicable tax, until you cancel. We will clearly disclose the selected plan, amount, billing frequency, and recurring nature of the subscription before receiving payment authorization. The payment provider may send receipts and payment notices.
If we change a subscription price, the new price will not apply before we provide reasonable advance notice. You may cancel before the new price takes effect.
3. Payment and account activation
After the initial payment is confirmed, we send an activation message to the email used during payment. The recipient uses that message to create the salon owner account and can then add authorized technicians or managers. The subscription is for the single salon establishment activated from that purchase. An activation link may expire for security; contact support for a replacement.
4. Plan changes and chair count
A salon must use a plan that covers all active pedicure chairs at the establishment. An upgrade may take effect immediately and may include a prorated charge disclosed before confirmation. A downgrade normally takes effect on the next renewal date and may require reducing the configured chair count first. Historical records remain subject to the Service’s retention schedule.
5. How to cancel
You may cancel at any time using any cancellation option then available in the app, by opening an in-app support request with the category “Billing,” or by emailing info@salonstandardpro.com from the owner or billing email. Include the salon name. We may verify account ownership, but we will not require a sales call or impose unnecessary steps.
Cancellation becomes effective at the end of the current paid billing period unless the confirmation says otherwise. You can continue using the Service until then. Deleting the app, failing to use it, removing a payment method, or asking your bank to block a charge does not by itself cancel the subscription. Keep the cancellation confirmation for your records.
6. Refunds
Subscription charges are generally non-refundable once a billing period begins, and we do not provide prorated refunds for unused time, reduced chair usage, or failure to cancel before renewal. We will correct duplicate charges, billing errors caused by us, and provide refunds when required by law. If we permanently discontinue the paid Service during a prepaid period without a reasonable replacement, we will provide a prorated refund for the unused portion.
To report a billing error, contact us within 30 days after the charge so we can investigate promptly. This 30-day request period does not eliminate any non-waivable right provided by law.
7. Failed payments and suspension
If a recurring payment fails, we or the payment provider may retry the charge and send a notice to the billing email. We may provide a grace period, restrict paid features, or suspend the account until payment is resolved. Cleaning records remain subject to the normal retention window even while an account is suspended, so contact support quickly and export any available required records. We will not ask you to send full payment credentials through support.
8. Payment disputes
Please contact us first so we can correct errors and provide cancellation records. Filing a chargeback does not automatically delete the account or Customer Data. Fraudulent or abusive disputes may lead to suspension, but nothing in this Policy limits lawful payment-card dispute rights.
9. Contact
Billing and cancellation support:
Salon Standard Pro
info@salonstandardpro.com
Texas, USA